Quality-Driven Approach to Building Projects
We worked with a mid-sized retail company that struggled with outdated systems and unclear digital priorities. The goal was to create a 12-month roadmap to reduce costs, improve efficiency, and enhance customer experience.
Client:
BrightMart Retail Ltd.
Location:
Birmingham, UK
Project Year:
15 Oct 2024
Duration:
6 Months
Budget:
£85,000
Outcome Value:
3x ROI within first year
Challenge (Issues of Concern):
The client faced:
Manual processes are slowing down the staff
Disconnected systems are causing reporting errors
Rising costs from inefficient operations
Poor online customer experience
Solution (Our Approach):
Our team:
Conducted a technology audit and identified inefficiencies
Designed a phased digital strategy roadmap with quick wins and long-term milestones
Introduced cloud adoption & automation tools
Trained staff through tailored workshops to ensure adoption
Built dashboards for leadership to track KPIs in real time
Impact & Results:
30% faster customer response times
20% reduction in operational costs
Staff adoption rate over 90% after training
A clear, costed roadmap aligned to business goals
“DigiBridge helped us cut through the noise and focus on what mattered. Their roadmap gave us clarity and results faster than we expected.”
— Emma J., Operations Director
Project Metrics (Icons Section):
1,200+ Hours saved by automation annually
95% Success rate on project delivery milestones
20% Cost savings in first six months
100% Staff trained with positive feedback
What was the main service delivered?
A full SME digital strategy roadmap with quick wins and implementation support.
How long did it take?
6 months from audit to adoption.
Did DigiBridge provide training?
Yes — workshops for both staff and leadership.
What’s next for the client?
Phase 2 will include e-commerce expansion and deeper BI dashboards.
