Quality-Driven Approach to Building Projects
We partnered with a local council to design and deliver a digital inclusion initiative aimed at reducing barriers for vulnerable residents. The goal was to make council services more accessible, improve digital literacy, and ensure compliance with accessibility standards.
Client:
Northvale City Council
Location:
Leeds, UK
Project Year:
18 March 2024
Duration:
5 Months
Budget:
£95,000
Outcome Value:
Increased citizen service uptake by 25%
Challenge (Issues of Concern):
The Council identified key challenges:
Many residents struggled with digital access and literacy
Existing online forms and services weren’t fully accessible
Complaints about long wait times for in-person services
Difficulty tracking service engagement and impact
Solution (Our Approach):
Our team:
Conducted community research to understand barriers and needs
Redesigned council web portals with WCAG 2.1 accessibility compliance
Delivered digital literacy workshops for residents and local community groups
Created multilingual support materials for non-English speakers
Built reporting dashboards to track uptake and measure impact
Impact & Results:
25% increase in digital service usage within the first 3 months
Improved accessibility compliance, reducing legal risk
Fewer in-person service bottlenecks, cutting waiting times by 40%
Higher citizen satisfaction, with positive community feedback
“This project transformed how our residents interact with us. Services are easier to use, and we’ve seen more people confidently accessing digital tools than ever before.”
— Sarah L., Council Digital Services Lead
Project Metrics (Icons Section):
1,000+ residents trained in digital skills
25% increase in digital service uptake
40% reduction in in-person wait times
100% compliance with accessibility standards
What was the main service delivered?
A full digital inclusion program including portal redesign, training, and accessibility upgrades.
How long did it take?
Residents across all demographics, especially vulnerable groups and non-English speakers.
Did DigiBridge provide training?
Through service uptake metrics, feedback surveys, and dashboard tracking.
What’s next for the client?
Scaling workshops and expanding accessibility initiatives.
