Driving Growth Through Digital Strategy
We partnered with a fast-growing retail SME to develop a 12-month digital strategy that reduced operational costs and boosted customer engagement.
Client:
BrightMart Retail Ltd.
Location:
Birmingham, UK
Project Year:
Jan 2024
Duration:
6 Months
Budget:
£85,000
Estimated ROI:
3x within first year
BrightMart struggled with outdated systems and unclear digital priorities. We conducted a full technology audit, identified inefficiencies, and designed a phased strategy that introduced cloud adoption, staff training, and automation of daily reporting. Within three months, customer response times had improved by 30%, and operational costs dropped by 20%.
“DigiBridge helped us cut through the noise and focus on what mattered. Their roadmap gave us clarity and results faster than we expected.”
— Emma J., Operations Director
We also introduced data dashboards to improve decision-making across management teams and trained staff on modern workplace tools. The client now has a sustainable plan that balances growth with cost control.
What services were delivered?
Strategy roadmap, tech audit, staff training, and automation support.
What results were achieved?
20% cost reduction, 30% faster customer response, clear KPIs.
Was staff adoption included?
Yes, training was part of the engagement.
What’s next for the client?
Phase 2 includes e-commerce expansion and BI dashboards.
